Privacy Policy

Last updated draft — not yet published

Draft placeholder — this page has not been reviewed by a lawyer and should not be relied on until it is.

MyHomeCrew collects the personal information needed to operate the platform: name, email, phone, address, booking history, and — for providers — ID and proof-of-address documents used for verification.

What we collect

Account details, booking and payment history, location data during active bookings (for live tracking), and messages exchanged through the in-app chat.

How we use it

To operate bookings, process payments via Ozow, verify providers, and communicate service updates.

Who we share it with

Firebase (authentication), Ozow (payments), Cloudinary (document storage), and SendGrid (email) — each solely to provide their respective service to MyHomeCrew.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting hello@myhomecrew.co.za.

This policy is intended to comply with South Africa's Protection of Personal Information Act (POPIA) and will be finalised with legal review before launch.